SHIPPING & RETURNS

ALL OF OUR GARMENTS ARE INDIVIDUALLY HANDMADE IN AUSTRALIA. WE ARE CURRENTLY EXPERIENCING AN INFLUX OF ORDERS, PLEASE NOTE A MINIMUM OF SIX WEEKS FOR YOUR GARMENT TO BE HANDMADE. OUR CURRENT WAIT TIME IS 6-12 WEEKS. CONTACT US PRIOR TO ORDER FOR AN ESTIMATED TIME OF DISPATCH. PLEASE CONTACT US IF YOU REQUIRE YOUR GARMENT BY A CERTAIN DATE AND WE WILL DO ALL WE CAN TO MAKE THIS POSSIBLE. OUR GARMENTS ARE SLOWLY AND LOVINGLY MADE. DESIGNED TO LAST GENERATIONS AND LAST THE TEST OF TIME. FOR AN UPDATE ON YOUR DELIVERY DATE PLEASE CONTACT US.

FREIGHT
LOCAL PICK UP IN NOOSA $0
STANDARD POST $8
EXPRESS POST $12
INTERNATIONAL POST $20

PLEASE ONLY SELECT LOCAL PICKUP IF YOU WISH TO COLLECT FROM THE SUNSHINE COAST.

RETURNS AND EXCHANGES
WE WANT YOU TO FALL IN LOVE YOUR WITH YOUR JOLIE FEMME PIECES. WE OFFER CUSTOM MEASUREMENTS TO ENSURE A PERFECT FIT. NO RETURNS, CANCELLATIONS OR EXCHANGES ON CUSTOM ORDERS AS THEY ARE MADE INDIVIDUALLY FOR EACH CUSTOMER. NO REFUNDS FOR CHANGE OF MIND AFTER ORDER PLACED. IF YOU ARE IN ANYWAY UNSATISFIED WITH YOUR PURCHASE PLEASE CONTACT US WITHIN THREE DAYS OF RECEIVING YOUR ORDER, WE WILL DO ALL WE CAN TO ENSURE YOU ARE HAPPY WITH YOUR JOLIE FEMME EXPERIENCE.

IN THE VERY RARE CIRCUMSTANCE THAT YOU HAVE RECEIVED A FAULTY GARMENT WE WILL HAPPILY REPLACE IT AND COVER ALL FREIGHT COSTS. PLEASE KEEP IN MIND THAT OUR HANDMADE GARMENTS ARE MADE FROM RECYCLED FABRIC AND THE EXACT PRINT MAY BE SOLD OUT. 

TO SUBMIT A ENQUIRY PLEASE SEND YOUR ORDER NUMBER AND SITUATION VIA OUR ONLINE CHAT OR EMAIL INFO@JOLIEFEMMESTORE.COM

WE ARE CURRENTLY EXPERIENCING EMAIL ISSUES, TEMPORARILY PLEASE CONTACT US VIA INSTAGRAM

PLEASE NOTE WE ARE A SMALL BUSINESS. WE WILL GET BACK TO YOU FOR ALL ENQUIRIES AS SOON AS WE CAN. DURING BUSY PERIODS OUR RESPONSES MAY BE LONGER.