Jolie Femme Store
Production, Shipping, Returns & Custom Order Policies

1. Handmade with Love in Australia

All Jolie Femme garments are individually handmade in Australia, with care, attention to detail and a focus on creating timeless pieces designed to last for generations.

As a small independent business, each garment is made with dedicated time, craftsmanship and consideration.

Our pieces are slowly and lovingly created, and we appreciate your patience while we bring your garment to life.

2. Production Timeframes

All custom-made garments are individually handmade to order.

Our current production timeframe is 6–12 weeks, with a minimum production period of six weeks. Production timeframes may vary depending on order volume, garment complexity and the requirements of each individual piece.

If you require your garment by a particular date, please contact us before placing your order. We will always do our best to accommodate special requests, although specific completion or delivery dates cannot be guaranteed unless confirmed by us in writing.

For an estimated dispatch timeframe before ordering, please contact us.

Ready-to-Wear Garments

Ready-made garments are generally dispatched within 14 days of purchase.

Please note that dispatch timeframes are separate from international shipping and transit times.

3. Custom-Made Orders

Every custom-made Jolie Femme garment is individually created for the customer, using their selected design, measurements and specifications.

By placing a custom order, you acknowledge that your garment is individually made and requires a dedicated production period.

Please carefully review your measurements, design selections and order details before completing your purchase.

Changes and Cancellations

As custom garments are individually made to order, change-of-mind cancellations and changes to custom specifications may not be possible once an order has been placed and production arrangements have commenced.

Please contact us as soon as possible if you need to discuss a change to your order.

Nothing in this policy excludes or limits your rights under Australian Consumer Law or other applicable consumer protection legislation.

4. Shipping & International Orders

All Jolie Femme garments are dispatched from Australia.

Australian Orders

Once your garment has been completed and dispatched, you will receive shipping information where tracking is available.

International Orders

We welcome international customers, including orders shipped to the United States and other international destinations.

Please allow additional time for international processing and delivery. International shipments may be subject to customs documentation, inspection, clearance procedures and processing requirements in the destination country.

These procedures are outside our control and may affect delivery timeframes.

Any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout or required by law.

Please remember that the production timeframe and shipping transit timeframe are separate.

Local Collection

Please select the local pickup option at checkout only if you intend to collect your order from the Sunshine Coast, Queensland.

5. Returns, Exchanges & Refunds

We want you to fall in love with your Jolie Femme pieces.

We encourage all customers to carefully review product descriptions, measurements, design details and customisation selections before placing an order.

Custom-Made Garments

As custom garments are individually made to the customer's specifications, change-of-mind returns and exchanges are generally not available.

Please ensure all measurements and design selections are correct before submitting your order.

Change of Mind

We do not offer refunds for change of mind where the item has been correctly supplied in accordance with the order and applicable consumer law.

Faulty or Incorrect Garments

Your satisfaction is important to us.

If you believe your garment is faulty, damaged or does not match the agreed specifications, please contact us within three days of receiving your order so we can investigate and assist.

Where a garment is found to have a fault covered by applicable consumer guarantees, we will provide the remedy required by law.

Where a replacement is appropriate, we will do our best to arrange this and cover applicable return or replacement freight costs.

Please note that many of our garments are created using recycled and limited-availability fabrics. Exact fabric prints may not always be available for a replacement.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under Australian Consumer Law.

6. Customer Enquiries & Communication

We are a small independent business and appreciate your patience while we respond to enquiries.

For assistance with an existing order, please provide your order number and a brief description of your enquiry.

You can contact us through:

• Online store chat
• Email: info@joliefemmestore.com

We aim to respond to all enquiries as promptly as possible. During particularly busy periods, response times may be longer. Please allow 3-4 business days. 

For production updates or estimated dispatch dates, please contact us with your order number.

7. A Little Note From Jolie Femme

Every Jolie Femme garment is created with care, patience and love.

We are incredibly grateful to every customer who supports our small Australian business and chooses to invest in handmade clothing.

Thank you for allowing us the time to create something special just for you.

With love, Jolie Femme