SHIPPING & RETURNS


ALL OF OUR GARMENTS ARE INDIVIDUALLY HANDMADE IN AUSTRALIA. WE ARE CURRENTLY EXPERIENCING AN INFLUX OF ORDERS, PLEASE ALLOW A MINIMUM OF SIX WEEKS FOR YOUR GARMENT TO BE HANDMADE. PLEASE CONTACT US IF YOU REQUIRE YOUR GARMENT BY A CERTAIN DATE AND WE WILL DO ALL WE CAN TO MAKE THIS POSSIBLE. PLEASE NOTE: WE WILL STOP PRODUCTION FOR 10 DAYS OVER CHRISTMAS, THIS MAY IMPACT DELIVERY TIMES BY ONE WEEK.

FREIGHT
LOCAL PICK UP IN NOOSA $0
STANDARD POST $8
EXPRESS POST $12
INTERNATIONAL POST $20

PLEASE ONLY SELECT LOCAL PICKUP IF YOU WISH TO COLLECT FROM THE SUNSHINE COAST.

RETURNS AND EXCHANGES
WE WANT YOU TO FALL IN LOVE YOUR WITH YOUR JOLIE FEMME PIECES. WE OFFER CUSTOM MEASUREMENTS TO ENSURE A PERFECT FIT. NO RETURNS OR EXCHANGES ON CUSTOM ORDERS AS THEY ARE MADE INDIVIDUALLY FOR EACH CUSTOMER. IF YOU ARE IN ANYWAY UNSATISFIED WITH YOUR PURCHASE PLEASE CONTACT US WITHIN THREE DAYS OF RECEIVING YOUR ORDER, WE WILL DO ALL WE CAN TO ENSURE YOU ARE HAPPY WITH YOUR JOLIE FEMME EXPERIENCE.

IN THE VERY RARE CIRCUMSTANCE THAT YOU HAVE RECEIVED A FAULTY GARMENT WE WILL HAPPILY REPLACE IT AND COVER ALL FREIGHT COSTS. PLEASE KEEP IN MIND THAT OUR HANDMADE GARMENTS ARE MADE FROM RECYCLED FABRIC AND THE EXACT PRINT MAY BE SOLD OUT.

TO SUBMIT A ENQUIRY PLEASE EMAIL YOUR ORDER NUMBER AND SITUATION TO INFO@JOLIEFEMMESTORE.COM